The Songwriter Forum - songwriting reviews, tips and chat
Songwriter Forum => The Bar => Topic started by: PaulAds on May 22, 2018, 09:34:57 PM
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Been getting loads of these lately (last two weeks or so) especially on iPhone but also from my Mac too...anybody else having problems?
Had one tonight whilst sending a PM and had to type it out again as it all disappeared...strange :-\
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I get that sometimes when I launch the forum on Android. I then just close it, relaunch and it's OK.
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Yep. Getting loads of internal server errors as well code 500
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I have had a few as well
I wonder if this is also the cause of the double posts
@tone (http://www.songwriterforum.co.uk/index.php?action=profile;u=1) - any ideas?
There was a recent disruption caused by the hosting company so they may be doing some works
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Not entirely sure at the moment. I may need to consult the error logs in the server control panel as there appears to be nothing wrong in the places I have been looking... I've been getting the odd server error too. They seemed random enough that I wanted to put it down to hosting shenanigans, but the fact that posts are still reaching the database while the user is getting an error 500 is pretty fishy.
Watch this space
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Ya,the 500 page thinks it's a bookmark on my Mac! :D
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Me too - I get it about 50% of the time I post something. I use a Mac
cheers
Dave
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I use a Mac
That's half your problem right there! :p
Sorry, I work in tech support and there's a bit of inter-office rivalry between the Mac and Windows users! :D
I always get an error when I create a topic (I mentioned it elsewhere). It may be that others do to and then try to post again because they don't realise their topic was actually created. I always browse via a new tab to double check before I hit back and try to repost...
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Sorry to bump this thread,but it's got to the stage with me,that it's a lottery even logging on to the forum. It can be up to 10 error pages before a result,even when jumping between forum sections. Yesterday Safari fell over after multiple attempts. I'm never actually sure if I've posted something until I double check.
Using Safari on a Mac.
Similar results using Chrome from android.
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Yes - I have always encountered 'Internal Server Error' ever since I joined the forum.
It happens when trying to open the home page and also when attempting to open a section or post.
It's not an occasional occurrence - it happens almost every day.
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Thanks guys
I will check with the server hosts as I got this occasionally but it appeared to settle down
I could never create a reliable "recipe" that would make it happen
I will raise a support ticket and report back on this thread ( unless @tone (http://www.songwriterforum.co.uk/index.php?action=profile;u=1) has any thoughts??)
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unless @tone (http://www.songwriterforum.co.uk/index.php?action=profile;u=1) has any thoughts??
None that make any sense... Although doing another search I just came across "24 things to try to improve forum performance" so when I get a chance I can start working through the list.
In the meantime, it's probably a good idea to raise a support ticket @Boydie (http://www.songwriterforum.co.uk/index.php?action=profile;u=18510) - according to the error logs it looks like a memory allocation problem.
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I just now made a new post and, I think--for the first time in the new environment--it posted with no error. ;D I didn't have to check to see if it posted or not (although I did, just in case).
Plus...for what I think is the first time, also, my posts (and everybody else's) are not showing up on the "unread topics" list over and over until someone replies to them.
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In my experience, error 500 is a tricky one to nail as it's classified as a "general" error. However, I do have a few thoughts although not knowing the technical setup makes it tricky. Firstly, I'm assuming that the forum website is hosted on a server with multiple other websites. If this is the case, each website is allocated a slice of memory at startup but (and without getting too technical) depending on how resources are allocated, it's possible that other websites are stealing memory from other appliactions. It would be worth investigating the startup parameters and allocating more memory if possible. Secondly, there could be a general memory leak on the server caused by one of the applications running on it. A server re-boot would resolve this in the short term but the correct fix for this would be to identify the offending application and correct the code (tricky). Anyway, just my thoughts from something that I used to do in a former life :)
John
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Well, I don't want to beat a dead horse, but I get those errors every time I go to reply to a topic. They result in a double post unless I preview it first to make sure it exists, then post it. That's about the only time I see the error.
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can you please post device and browser details and any other information that may help
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It happens totally randomly but a refresh always fixes it for me. ASUS Laptop, Windows 7, Google Chrome. iPhone SE, Safari.
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Hey all: @PaulAds (http://www.songwriterforum.co.uk/index.php?action=profile;u=20253) @Bill Saunders (http://www.songwriterforum.co.uk/index.php?action=profile;u=18525) @pompeyjazz (http://www.songwriterforum.co.uk/index.php?action=profile;u=20269) @tone (http://www.songwriterforum.co.uk/index.php?action=profile;u=1) @Skub (http://www.songwriterforum.co.uk/index.php?action=profile;u=20061) @dasntn (http://www.songwriterforum.co.uk/index.php?action=profile;u=21309) @Sterix (http://www.songwriterforum.co.uk/index.php?action=profile;u=22024) @philbee (http://www.songwriterforum.co.uk/index.php?action=profile;u=22122) @CaliaMoko (http://www.songwriterforum.co.uk/index.php?action=profile;u=19928) @Jenna (http://www.songwriterforum.co.uk/index.php?action=profile;u=21074) @jacksimmons (http://www.songwriterforum.co.uk/index.php?action=profile;u=18881)
I have an update, and based on the post by @pompeyjazz (http://www.songwriterforum.co.uk/index.php?action=profile;u=20269) I am a little reassured that are taking the right action
Here is what the hosting company have said:
Thank you for contacting us on the matter and apologies for the delay in my reply.
I have just increased your Virtual Memory available for your account which should resolve the issue for you.
Please let me know if the issue re-occurs so I can have a further look?
Could you all please let me know if things improve for you - I am not sure if this is an instant fix or whether it will take a while to filter through but please keep me posted either via PM or on this thread
Thanks for reporting the issue and hopefully it is now sorted :D
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Brilliant! From what I've read, that should fix the problem (but wasn't something I could do myself). Fingers crossed :)
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Seems rock solid on iPad, android and pc so far! What a difference - hope I've not spoken too soon, but early indications...
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Yes, it now seems to be behaving properly!
Dave
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That'll make a good song title/hook:
Internal Server Error
.. or maybe your waitress ate something she shouldn't have .. ;D ;D
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Great to hear that this seems to have solved the problem. Seems like the hosting company have several virtual machines on one physical server. They have probably upped the allocated memory using vmware and without the need for a physical server reboot. Glad to have been of some help :)
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It has certainly fixed it for me which is a relief.
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Yay - it is looking like the issue is sorted once and for all ;D
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Sorry, but it isn't fixed for me. I still get an error page every time I start a new topic. It says:
This page isn’t working
www.songwriterforum.co.uk is currently unable to handle this request.
HTTP ERROR 500
The URL for the most recent error message was:
http://www.songwriterforum.co.uk/index.php?action=post2;start=0;board=22